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Designers / video editors

Adobe apps (Photoshop / Premiere / Illustrator) failing to launch

Adobe apps complain about vcruntime140, msvcp140, ucrtbase or dxgi on startup

Typical symptoms

  • "The program can't start because VCRUNTIME140.dll is missing from your computer"
  • "The program can't start because VCRUNTIME140_1.dll is missing"
  • Premiere / After Effects error on launch
  • Adobe apps crashing back to the desktop

Official safe fix steps

  1. Install the latest VC++ 2015-2022 Redistributable

    All Adobe desktop apps are built with Visual Studio and depend on the vcruntime140 family. Install VC_redist.x64.exe from learn.microsoft.com (Adobe apps are 64-bit).

  2. Repair from the Adobe Creative Cloud desktop client

    In the Creative Cloud desktop client, each app has a β‹― menu β€” choose "Other options β†’ Repair" or "Uninstall and reinstall". This is far more reliable than patching a single DLL.

  3. Make sure your GPU driver is current

    Premiere, After Effects, Lightroom depend on GPU acceleration; old drivers can cause dxgi.dll load failures. Update from the NVIDIA / AMD / Intel official driver pages.

  4. Add the Adobe install folder to your antivirus whitelist

    Some antivirus tools delete Adobe-bundled DLLs. Check the quarantine, restore the affected Adobe files, and add the install folder to the trusted list.

DLLs commonly seen in this scenario

πŸ’‘ Still stuck? Check the general Fix Guide or look up your exact error code at Error Codes.